Terms of Sales
It is specified beforehand that the present conditions exclusively govern the sales, by Fibranova.net, of all products appearing on the Internet site.
Article 1 - Price
1.1 - The prices of our products are indicated in euros, all taxes included (VAT + other taxes), excluding handling and shipping costs.
1.2 - In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights are not the responsibility of Fibranova.net. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in your country. We advise you to inquire about these aspects with your local authorities.
1.3 - Fibranova.net reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of your order validation.
1.4 - The products remain the property of Fibranova.net until full payment of the price.
Article 2 - Order
• On web : www.fibranova.net
• By phone at +33 (0) 4 74 34 92 70
Monday to Friday 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 7:00 p.m.
• By mail with payment attached to the order of Fibranova to the following address: Fibranova, 687 chemin de la Côtière, 01800 MOLLON
The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of your order validation.
Article 3 – Validation
You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
Unless proven otherwise, the data recorded by Fibranova.net constitutes proof of all transactions made by Fibranova.net and its customers.
Article 4 - Availability
Your order will automatically be placed on hold if stocks are not available.
Fibranova.net will deposit all sums paid by the secure payment method Paypal into a blocked account until the delivery of the products ordered.
Article 5 - Payment
The payment of your purchases is made in a completely secure manner by our service provider PayPal. We do not keep, therefore, any information concerning the bank details of our customers.
Article 6 - Delivery
6.1 - General
The products are delivered to the delivery address you provided during the ordering process.
The standard delivery time for any order made by card or Paypal on Fibranova.net is 4 to 7 working days.
The standard delivery time for any order made by check on Fibranova.net is 5 to 8 working days.
When you order multiple products at the same time and they have different delivery dates, the order delivery date is based on the later date. Fibranova.net however reserves the right to split shipments. Participation in handling and shipping costs will only be invoiced for one shipment.
In the event of a delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery deadline which has been indicated to you. In the event of late delivery, we will suggest a new delivery date by email. In any event, in accordance with legal provisions, in the event of late delivery, you have the option of canceling your order. In this case, if you have received the product, after your cancellation, we will refund the product and the outgoing costs, upon receipt of the product by us, complete and in its original condition. We also invite you to regularly check your order tracking and to contact customer service for any questions or problems. We provide you with a number indicated in the order confirmation email that you will receive after validation of your order, and accessible in your "My Account" page; to do this, all you need to do is identify yourself using your e-mail address and password. In the event of payment by check, the order will be processed and shipped upon receipt of the check by us.
6.2 - Reservations
You must notify Fibranova.net of any reservations about the delivered product (for example: damaged package, already open, etc.) upon receipt. Depending on the cases defined in article 10 below, you can benefit from the exchange conditions provided for in this article.
Article 7 - Security
Our site is the subject of a security system. We have adopted the SSL encryption process, but we have also reinforced all scrambling and encryption processes to protect as effectively as possible all sensitive data related to payment methods. We use the secure payment system PayPal.
Article 8 - Right of withdrawal
8.1 - In accordance with the legal provisions in force, you have a period of 14 days from
from receipt of your products to exercise your right of withdrawal from Fibranova.net without having to justify any reason or pay a penalty.
You can find the withdrawal form at the following address: https://fibranova.net/formulaire-de-retractation/
If the right of withdrawal is exercised within the aforementioned period, the price of the product (s) purchased and the shipping costs will be reimbursed; a product return label will also be sent to you by email. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, and accompanied by a copy of the purchase invoice for optimized management. Fibranova.net reserves the right to refuse a refund upon withdrawal if the returned product (s) are degraded.
8.2 - Return address
Contact our Customer Service by calling +33 (0) 4 74 34 92 70.
Article 9 - Satisfied or refunded 3 months
9.1 - For a period of 3 months, you can request a refund as long as valid justification accompanies it.
The main accepted justification being a lack of effectiveness of the product (s) ordered. You can also contact our customer service to inquire about other valid justifications.
If you exercise the right of return offered by this offer within the aforementioned period, you agree to return the product (s) concerned to us. Only the price of the product (s) purchased and the shipping costs will be reimbursed; the return costs remaining at your expense. Returns must be made along with a copy of the purchase invoice for optimized management.
9.2 - Return address
Contact our Customer Service by calling +33 (0) 4 74 34 92 70.
Article 10 - Product conformity
10.1 - Legal guarantee of conformity:
When you act as a legal guarantee of conformity, you:
- Benefit from a period of 2 years from the delivery of the goods to act (Article L217-7 of the Consumer Code)
- Can choose between repair or replacement of the property, subject to certain cost conditions provided for in Article L.217-9 of the Consumer Code
- Are exempt from providing proof of the existence of the lack of conformity during the twenty-four months following delivery of the goods (Article L217-7 of the Consumer Code), and six months for second-hand goods.
The legal guarantee of conformity applies regardless of the commercial guarantee or the manufacturer's warranty that may be granted.
10.2 - Legal guarantee against hidden defects on the products sold:
You can decide to implement the legal guarantee against hidden defects of the item sold provided for (article 1641 of the Civil Code). In this case, you can choose between canceling the sale or reducing the sale price (article 1644 of the Civil Code).
The stipulations of this article do not prevent you from benefiting from the right of withdrawal provided for in article 8.
Article 11 – Remboursement
Refunds for products in the cases referred to in articles 8 and 9 will be made as soon as possible and at the latest within 14 clear days following the date on which the right was exercised and only after receipt of the article (s) concerned. The refund will be made by Fibranova.net by credit to the customer's bank account or by check sent to the name of the customer who placed the order and to the billing address, depending on the method of payment used by the customer to place his order. ordered. No cash on delivery will be accepted, whatever the reason. The benefits obtained during the purchase of the product will be canceled in the event of the return of the product accompanied by a refund of the said product.
Article 12 - Customer service
For any information or question, our customer service is at your disposal:
To place an order: +33 (0) 4 74 34 92 70 from Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 7:00 p.m.
For order tracking, to exercise the right of withdrawal or to invoke the warranty: we provide you with a number indicated in the order confirmation email and accessible on your "My Account" page; to do this, all you need to do is identify yourself using your e-mail address and password.
Article 13 - Intellectual property
All texts, comments, works, illustrations, works and images reproduced or represented on the Fibranova.net sites are strictly reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any reproduction or total or partial representation of the Fibranova.net sites or of all or part of the elements found on the Fibranova.net sites is strictly prohibited.
Article 14 - Liability
The responsibility of Fibranova.net can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of prohibition of a title ...). It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. We invite you to refer to the description of each product to know the precise characteristics; and if in doubt or if you would like further information, do not hesitate to contact us on 04 74 34 92 70. Fibranova.net is only responsible for the content of the pages it publishes.
Article 15 - Applicable law - Disputes
This agreement is subject to French law.
The language of this contract is French.
In accordance with articles of the Consumer Code L611-1 and following and R612-1 and following, it is provided that for any dispute of a contractual nature relating to the execution of the sales contract and / or the provision of services that could not be be resolved within the framework of a complaint previously lodged with our customer service, the Consumer may resort to mediation free of charge. He will contact the National Association of Mediators (ANM) either by mail by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by completing the online entry form at the following address www.anm-conso.com.
The consumer can also visit the site of the European platform for online dispute resolution.
The following website www.economie.gouv.fr/mediation-conso also contains all the useful information in the event of a cross-border dispute.
We remain at your disposal for any further information.
Article 16 - Personal information
The information and data concerning you are necessary for the management of your order and for our commercial relations. They can be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify and oppose your personal data.
All you have to do is write to us online on the Contact page or by mail to Fibranova, 687 Chemin de la Côtière - 01800 Villieu-Loyes- Mollon, indicating your name, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request. Depending on your choices made when creating or viewing your account, you may receive offers from our company. If you no longer wish it, you can request it at any time by specifying it in “My account” under “Personal information”.